Customer Support Specialist (Live Chat)

We continue to expand the team and is looking for a Customer Support Specialist (Live Chat). We need a true, experienced, and accomplished professional who shares our culture and values.

Requirements:

• Fluency in the English language;
• German language will be a plus;
• Sociability and stress tolerance;
• Experienced PC user;
• Strong communication and interpersonal skills with a customer-centric approach;
• Strong problem-solving abilities and the ability to handle challenging situations with composure;
• Self-organization, willingness to learn and grow;
• Positive attitude;
• Team player with customer oriented mindset.

Responsibilities:

• Respond to customer queries vie chats and emails;
• Assist in solving customer problems and current issues;
• Make daily reports;
• Shift schedule 2/2 (shift 12 hours, alternation of day and night shifts).

What we offer:

• Hybrid work opportunities and flexible working hours;
• Private insurance;
• Paid 4 Sick Days and 1 Day Off per calendar year;
• Sports program compensation;
• Free online English lessons with a native speaker;
• Generous referral program.