VIP Customer Support Specialist

We continue to expand the team and is looking for a VIP Customer Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values.

Responsibilities:
• Consultation of VIP-players;
• Respond to customer queries in a timely and accurate way (chats/e-mails);
• Help in solving customer problems and current issues;
• Willingness to be proactive and suggest ideas for improving work processes.
Shift schedule 2/2 (alternation of day and night shifts)

Requirements:
• English level B2 and(witout) Germany level B1;
• Proficiency in Russian;
• Sociability and stress tolerance;
• Experienced PC user;
• Excellent communication skills;
• Knowledge of the admin area, the ability to use all the provided tools (training)

What we offer:
- Full time remote work opportunities and flexible working hours;
-Private insurance;
-Paid 4 Sick Days and 1 Day Off per calendar year;
-Sports program compensation;
-Free online English lessons with a native speaker;
-Generous referral program;
-Training, internal workshops, and participation in international professional conferences and corporate events.