B2B Customer Support Agent

Established in 2013 Cryptopay is one of the oldest and well-respected bitcoin platforms, which allows users to buy, sell and store bitcoins, as well as facilitating global money transfers without the use of a bank.

We are currently looking for a highly skilled professional to join our B2B support team.

Responsibilities:

• Provide information support to our business customers: find a solution for each of them.
• Explain complex things in simple words without distorting the essence. To be an expert in our product and comply with KPI metrics.
• Collaborating with internal teams, including development and product teams, to address complex customer issues and provide effective solutions.
• Compliance with Customer Success principles. Create feature requests and pain points based on interaction with our business customers.
• Develop and maintain a comprehensive knowledge base, FAQs, and other self-help resources to empower customers and support team members with accurate and up-to-date information. Proofread and make necessary changes to ensure consistency in Help Center articles.

Minimum qualifications:

• Minimum 1 year experience in B2B Customer Service.
• Understanding of the basics of Customer Success.
• Minimal copywriting skills.
• Fluency in English (C1, C2). Additional knowledge of other languages (Russian, French, German, Italian) is an advantage.
• Knowledge and understanding of what cryptocurrencies are and how Blockchain works, at least at a basic level.
• Ability to quickly grasp difficult topics and assimilate large amounts of information.
• A sense of responsibility and team work spirit. Attentiveness, politeness and strong communication skills.

Nice to have:

• Experience working in Intercom.
• Understanding of the structure and operation of financial services, trading, cryptocurrency and payment instruments.
• Understanding of Google apps, Slack, Jira, Confluence, Salesforce.
• Experience working in remote teams.

Benefits and perks:

• Remote work.
• Shift schedule (alternating morning and evening shifts).
• MacBook for work.
• Flexible holiday schedule.
• 1050 EUR on probation. Salary increase upon successful completion of the probationary period - to 1250 EUR.
• Quarterly performance based bonus (at the end of probation).
• Professional growth opportunities within the team and the opportunity to grow in any direction within the company.
• A small but awesome team of highly skilled professionals.