Technical Support Engineer (English)
Gurtam is a software developer specializing in fleet management solutions utilizing telematics and IoT technology. The company was founded in 2002 and has grown to become a world-known software provider operating solely in the field of telematics and IoT technology.
We are pleased to invite a Technical Support Specialist to provide technical support for our flagman software product - Wialon. The work involves deep immersion in the product, analytics, technical consulting and user training.
Our ideal candidate demonstrates:
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Technical education or work experience in technical support or system administration.
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Strong Intermediate level of English.
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Willingness to work in shifts. Our schedule consists of day and night shifts in the following cycle: 2 days from 8 am to 8 pm / 2 days off / 2 days from 8 pm to 8 am / 2 days off.
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Strive to learn and further provide quality advice to clients on their issues.
Tasks we are ready to entrust you:
- Initial processing and basic analysis of incoming requests in Russian and English.
- Consulting clients on Gurtam products and providing technical support via HelpDesk, phone, and online chat 24/7
- Advising and assisting colleagues from other departments on technically-related questions
- Advising clients on Gurtam products, their settings and capabilities.
We offer:
- Medical insurance. Dental and vision plans included.
- Paid sick leave without doctor's note. 5 days per year.
- Free lunches in the office.
- Family-friendly policy.
- Corporate presents.
- Opportunity to work from the office and home.
- Access to 20 fully covered online therapy sessions from the first day of work.
- Team building events. We love to work and love to have fun.
- Financial support for participation in trainings and specialized courses.