Customer Care Manager/Менеджер клиентской поддержки

The main goal of our company is to make a difference in the way customers are approached - we CARE for each customer individually by providing lightning speed, top notch service. We work 24/7.

Our Care Agents work 40 hours a week with rotation sсhedules including working night shifts and weekends.

If you LOVE people then WELCOME!

Respond to client inquiries via: Live Chat, Tickets (emails)

Responsibilities:

• Respond to customers’ concerns, issues and questions.
• Resolve customers’ concerns and answer customers’ questions to your best ability.
• Maintain a positive attitude and calmly respond to customers’ inquiries.
• Refer issues and questions to managers if necessary.
• Prepare product FAQ / Guide HC maintenance and update customer files by gathering data collected during customer interactions.
• Work with CRM systems - Zendesk, Crowdin, Jira, Confluence, etc.

What we are looking for from you:

- you love people and troubleshooting;

• you can express your thoughts in an accessible and simple way;

• you speak English fluently;

• you handle stress well;

• you are responsible and like working in a team.

Experience working in customer care will be a great plus!

The company offers:

• interesting and diverse tasks, the possibility of professional growth;

• high level of income;

• medical insurance with dental coverage;

• sports and training reimbursement;

• the opportunity to participate in top Russian and international conferences, training, and studies;

• comfortable office near Chkalovskaya metro station.