Customer Support Specialist

With over 50 products and 2 billion installs worldwide, AIBY is at the forefront of mobile-first product development with a focus on AI technology. Our mission is to make artificial intelligence accessible to people from all walks of life.
Our open-minded approach to ideation sessions, in which every member of the team can make their voice heard, innovation, and team spirit are the backbones of our company. Thanks to them, we are proud of titles like ChatOn, Plantum, Forma, AI ARTA, Fonts Art, and Themify.

Our Support Department is expanding, and we’re opening a Customer Support Specialist position. Aspiring inexperienced candidates are welcome, as your hunger for knowledge and growth is enough to ensure a bright future in our company.

What you will do:

• Respond to customer inquiries

• Collect customer feedback

• Gather and analyze user information

• Provide regular feedback on common issues

What you should have:

• Excellent written and verbal communication skills in both English and Russian

• Ability to work on night/weekend/holiday shifts

• Patience and an eye for detail

• Solid knowledge of mobile app market

• Ability to delve into tech details when necessary

• Ability to manage multiple projects simultaneously

Will be a plus:

• Experience in relevant industries or call centers

• Communication experience in American English

• Knowledge of other languages

What we offer:

• Diverse in-house products
• No extra paperwork
• Well-organized work processes
• A team of wonderful people and strong professionals
• English courses
• Opportunity to work remotely
• Fitness reimbursement programs, 5 paid sick days, etc.

Shortlisted candidates will be proposed a test assignment.