Technical Expert/Support

HYPERVSN is looking for Technical Expert in Minsk office.

HYPERVSN is a future-forward technology company responsible for developing the innovative and disruptive 3D holographic system that provides stunning, immersive and memorable experiences for audiences. From our global HQ in London, HYPERVSN services our partners and customers across the globe. Targeted business sectors include Digital Signage, Retail, Events, Education, Public Safety and many others.

Our brand line “See Extraordinary” encapsulates the approach we stand for. Seeing is believing. We create extraordinary experiences for people, producing holographic visuals that leave audiences with a sense of childlike awe and wonder, every time.

RESPONSIBILITIES:

• Deliver 24/7 excellent technical support for Hypervsn customers and partners regarding HypervsnTM product
• Establish the initial contact and provide support by Skype, e-mail (ticket system), LiveChat and remote connection to customer systems
• Respond to customer enquiries by diagnosing issues and providing the most appropriate technical solutions, or escalating to the necessary specialist
• Maintain knowledge database by logging case notes, correspondence, solutions, documents, and other records

REQUIREMENTS:

• Excellent knowledge of English, both oral and written. Required to possess ability to effectively communicate with different customers, including native and non-native speakers
• Advanced PC user
• Ability to work changing schedules
• Job experience in working in Technical support or related fields is a plus
• Ability to communicate productively with team members (face to face and via e-mail)
• Must possess attention to detail and strong problem solving skills