Technical support engineer

- Responsible for the technical support of the company's products (switches, WiFi access points）, including but not limited to software, hardware, network, etc. - problem solving;
- Assist customers to solve technical problems, provide technical consulting and training services;
- Follow up on customer feedback, deal with and feedback the results in a timely manner;
- Participate in product testing and optimization, and make suggestions for improvement;
- Maintain customer relationships and improve customer satisfaction;
- Maintain communication with the Chinese headquarters during working hours and attend working meetings on time;
- Provide daily, weekly and monthly work plans and work reports;
- Travel to visit clients, prepare travel plans and visit reports.

- More than 1 year of pre-sales support experience required

1. We have an office in Moscow, Russia, and plan to recruit a local team.
2. Our main products are switches and routers, and our products are very cost-effective.
3. Customer types include SMB/ISP/OEM.
4. We currently have branches in the United States, Russia, India, Dubai, Spain and other countries.