Technical Support Specialist (fully remote)

Overview:

We continue to expand the team and are looking for a Support Manager. We need a true and accomplished professional who shares our culture and values.

Key responsibilities:

Processing requests from clients in Jira helpdesk system

Performance maintenance of the gaming infrastructure

Interaction with associated departments and partners’ helpdesk systems

Working on a schedule 2/2/3 or 5/2 (midnight shifts)

Requirements:

Higher or incomplete higher education / technical education is an advantage

B2 level of English and Native Russian

Work experience in support of helpdesk systems is desirable

Nice to have:

Technical support experience (the second line)

What we offer:

Full-time work opportunities and flexible working hours

Comprehensive Mental Health Programe

Private insurance

Sports program compensation

Free online English lessons

An additional 1 Day off per calendar year

Generous referral program

Training, internal workshops, and participation in international professional conferences and corporate events