Support Manager

We continue to expand the team and is looking for a Customer Support Specialist (Live Chat). We need a true, experienced, and accomplished professional who shares our culture and values.

Requirements:

• Proficiently in Italian- C1 minimum (native speaker or certified proficiency through credentials or education);

• Basic experience in iGaming as a Retention, VIP, Support, or Project Manager.

Responsibilities:

• Support service teams in assisting players in the Italian market;

• Proofread and localize the website’s Italian content;

• Conduct market analysis.

Working conditions:

• work in an international IT product company with offices in Poland, Georgia, Malta;

• remote full-time work or work from a comfortable office. It doesn't matter where you're working from, only the result is important;

• flexible schedule. It is enough to coordinate time zones and have intersections of working hours with the team;

• transparent salary. The entire amount of the Job offer is specified in the contract;

• paid 4 Sick Days and 1 Day Off per calendar year;

• free online English lessons with a native speaker;

• large payments under the referral program, in which the bonus is received by both the employee who recommends and the candidate who accepts the offer;

• trainings, internal meetings, participation in international professional conferences and corporate events.