Technical Support Specialist (FunnelFox)

We’ve recently launched a new product FunnelFox (funnelfox.io) that expands Adapty beyond mobile to the web. FunnelFox helps app developers unlock a new revenue stream by accepting payments outside of the App Store/Google Play without coding anything. App developers can build, deploy, and host web2app funnels and sync web subscribers with the app without any coding. A good example of a web funnel is here.

FunnelFox team is small and lean, we serve a small pool of customers yet grow exponentially. We move fast with zero bureaucracy and direct communication with founders.

We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.

We're seeking an individual to join our team, with a role dedicated to the shift from 8 am to 5 pm CET (Central European Time).

In this role, you will…

• Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.

• Provide fast, personalized initial responses for technical investigations.

• Escalate advanced technical issues to developers and furnish detailed reports upon escalation.

• Update product documentation in cooperation with the team.

• Communicate daily with the team and exchange the latest updates.

• Build relationships and trust. Stay friends with our customers and make them love FunnelFox.

You will be a great fit if…

• You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.

• You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.

• You’re a master of English. Your writing is as good as your speaking skills.

It’d be great if…

• You have basic knowledge of SQL and can work with server logs

• You have basic skills in front-end development

What you can expect from working with us...

• Motivated team with an awesome product. We are ready to accelerate our growth multiple times over. We are already on a great growth path, but your input can take us to the next level.

• Direct communication. We keep things simple and transparent, ensuring you focus on what matters most - getting things done.

• Fast-track impact. Get quick and clear feedback on your work from the market.

• Flexible Remote Work. Work from anywhere with a schedule that fits your life. While our core team is operating in Europe, we are open to considering candidates from other parts of the world.

• Benefits. We provide English lessons & sport reimbursement.