Support Specialist

About the job:

Yandex Go is looking for a Support Specialist to respond to partner queries, make outbound calls and gather feedback. Apply if you have a passion for helping people, good problem-solving and conflict management skills and strong writing and verbal skills in the French and English languages.

You will be responsible for:

• Responding to partner queries in a timely and accurate manner via phone, email, and chat;

• Solving everyday questions, problems and/or suggestions that our partners may have;

• Making outbound/proactive calls to our partners;

• Sharing feature requests and effective workarounds with team members;

• Gathering customer feedback and share it with our product, sales, and marketing teams.

You might be a fit if you have:

• Passion for helping and communicating with people;
• Good problem-solving and conflict management skills;
• Strong writing and verbal skills in English and French languages. You should be able to write quickly and accurately

We offer:

• Remote work 5/2, which saves time perfectly
• Stable salary: fixed salary and bonus based on work results
• Paid distance learning
• The opportunity to develop professionally - the Company has rotation programs on an ongoing basis

Why Yandex?

• International Exposure: Gain valuable international frontier experience that expands your professional horizons;
• Collaborative Team: Join a team of like-minded professionals who share your passion and drive;
• Impactful Contributions: Make a meaningful impact by contributing to the improvement of cities' infrastructure.