Sales Operations Specialist (Dubai, UAE)

United Chemical Company Uralchem is one of the international leaders in the production of mineral fertilizers.

The company is the largest producer of ammonium nitrate in Russia and the second largest in the world. It holds a leading position among companies in the mineral fertilizer sector in the Russian Federation and Eastern Europe.

Currently we have more than 40,000 employees.

A world without hunger is not just a dream — it's our mission. You have the opportunity to become a part of our large team.

We are looking for a Sales Operations Specialist in Dubai, UAE in one of our subsidiaries.

Responsibilities:

• Support Sales Business Unit in terms of sales execution and provide assistance to the Sales Managers and Sales Agents;
• Obtain customers' establishment and registration documents, billing information, licenses, shipping instructions, and order information;
• Insert new customer records into the database;
• Check availability of requested products and reserve the volume of the products ordered by the customers;
• Notify responsible Sales Manager and Logistics & Planning Manager when supplies of specific products are low or absent, or when orders would deplete available supplies;
• Check availability of the credit limit for all new customers and existing customers who work on deferred and CAD (cash against documents) payment terms before entering the new order into CRM;
• Request Senior Chartering Manager for freight rates, availability of equipment, and confirm possible dispatch dates;
• Insert new orders for products, following customers' Purchase orders, into CRM system and 1C financial database;
• Communicate to the customers and clarify order information, such as product specification, packing and labeling requirements, inform of estimated delivery schedules or any anticipated delays, or other information pertaining to purchased products;
• Prepare sales contracts and annexes: verify consistency and accuracy of customer and order information, check correctness and completeness against previously obtained information, such as Purchase Order, email correspondence, etc.;
• Monitor a flow of approvals and signings by the parties, sales orders on prepayment terms in order to provide shipping instructions to Logistics team;
• Request Logistics team for prebookings and bookings;
• Prepare shipping instructions and direct Logistics team to proceed with loading, proforma and commercial invoices, cash flow reports and reports for the management;
• Keep contact with Production, Sales, Marketing, and Logistics teams to expedite or trace shipments;
• Track sales orders until delivered to ensure that contractual obligations are met;
• Prevent overdue payments and follow up with customers to fulfill their financial obligations for the products shipped;
• Collect, sort, categorize, copy, scan, and file hard and soft copies of contracts, annexes, invoices, bills of lading, and other relevant documentation pertaining customer orders and sales;
• Keep records of all sales, create new records or update filing, inventory, mailing, and database systems as necessary to support document and information retrieval;
• Receive customer complaints and enter them, along with the supporting documentation, into the claim system;
• Perform other duties as assigned.