Global Support Representative
до 1 100 €
От 1 года до 3 лет
Полная занятость
Удаленная работа
Описание вакансии
Our partner the large developer is looking for a Client Support Specialist to join their team.
Overview
The Client Support Specialist position is a key role within our company, focusing on
delivering outstanding support to our clients and ensuring a seamless experience. This role involves extensive coordination with various internal teams, including Product Development, Technical Support, and more. The ideal candidate will have at least 6 months of experience in a client support or customer service role. Strong organizational and communication skills are essential
Key Responsibilities
- Client Assistance: Provide prompt and effective support to clients via chats, email and other communication channels, ensuring their inquiries and issues are resolved swiftly and satisfactorily. We provide only written communication support.
- Coordination with Internal Teams: Collaborate closely with Product, Technical
Support, and other departments to address client needs and ensure smooth
information flow. - Documentation Management: Maintain accurate records of client interactions,
issues, and resolutions in the company's systems. - Product Knowledge: Stay updated on the company’s products and services to
provide accurate information and support to clients. - Issue Resolution: Troubleshoot client issues, provide guidance, and escalate cases when necessary to ensure timely resolution.
- Policy and Procedure Adherence: Follow company policies and procedures when handling client requests and escalate any discrepancies or concerns.
- Client Education: Assist in educating clients on product features, updates, and best practices to enhance their user experience.
Experience:
- Previous experience in a client support, customer service, or related
role within a corporate setting is preferred for at least 6 months.
Skills:
- English language at least level С1.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in using CRM systems and support software.
- High level of discretion and integrity when dealing with client information.
- Ability to work collaboratively with various teams and departments.
Key Attributes
- Detail-Oriented: Ensures accuracy and thoroughness in all client interactions and documentation.
- Problem Solver: Able to identify issues, analyze situations, and provide effective
solutions. - Team Player: Works well with others, fostering a cooperative and productive work environment.
- Client-Focused: Demonstrates a strong commitment to meeting client needs and delivering exceptional service.
Benefits
- Competitive salary and benefits package.
- Remote work from anywhere in the world.
- Working hours: 07:00 - 15:00 / 15:00 - 23:00 / 23:00 - 07:30 GMT+3.
- Employment under a service contract.
- Prospects for career growth.
- Opportunities for professional development and career advancement.
- Collaborative and dynamic work environment.
Ключевые навыки
Вакансия опубликована:
вчера,
Москва
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