Customer Support Specialist

Hey, this is The Open Platform! We are a venture studio focused on building and scaling Web3 startups for mass audiences from the ground up.

The companies we create are centered in the areas of NFT, DeFi, GameFi and SocialFi.

We are now looking for a Customer Support Specialist at our portfolio company Tribute in Telegram.

Tribute is a service for monetizing content on Telegram. Our creators earn money through paid subscriptions, donations, tips and digital products. We have over 10,000 creators, including household names and influencers with large audiences. We are continuously developing our product and aiming to become the leading monetization platform on Telegram.

Access to Telegram’s vast user base provides huge potential for Tribute’s growth as more and more creators want to harness the benefits of blockchain and web3. Tribute is building exciting new features enabling users to sell both digital and physical products.

Responsibilities:

• Processing of written customer requests;
• Ensuring customer satisfaction: striving to exceed customer expectations by providing excellent service and maintaining a positive, friendly attitude;
• Handling a large volume of correspondence: effective management of incoming calls to minimize waiting time and ensure timely resolution of all customer requests;
• Share information with developers and managers so that they can improve our product;
• Collaborate with other departments for additional support if necessary.

Requirements:

• Demonstrated stress resistance in a fast-paced environment.
• Proficiency in written English at B2 level or above.
• Strong self-organizational skills.
• Excellent communication skills and ability to empathize with customers.
• Ability to work effectively in a team environment with a focus on customer satisfaction.
• Availability for full-time employment.
• Schedule 2/2 from 14:00 to 02:00 GMT+3.

What we offer:

• Plenty of various tasks and ideas,
• Non-bureaucratic management that respects business processes,
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product,
• Be based remotely,
• Compensation for medical expenses,
• 20 working days of paid vacation annually
• 14 days of paid sick leave to support your health and recovery when needed
• Access to internal English courses for continuous learning and improvement in language skills.

If you are passionate about delivering exceptional customer service and possess the skills and qualities outlined above, we encourage you to apply for this position. Join our team and help us continue to provide unparalleled support to our valued customers.

How to Apply:

Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this role to Customer Support. We look forward to reviewing your application.