Специалист поддержки Microsoft 365 / Technical Support Manager Microsoft 365

We are seeking a Technical Support Manager to join our team for managing Microsoft 365 services, and providing high-quality technical support across all levels.

Tasks:

• Responsible collaboration in the provision of hardware and software;
• Administration of our Microsoft 365 services (management / integration/ Cloud Services / licence management);
• Ensuring the smooth operation of our infrastructure;
• 1st, 2nd and 3rd level support;
• Processing tickets in your own ticket system;
• Independent collaboration on current IT projects and processes;
• Expansion and maintenance of IT documentation and knowledge database.

Your profile

• You have completed training in the IT sector or have comparable professional experience;
• You have sound knowledge of Windows operating systems;
• You have experience in administration and IT support;
• You have certifications for Microsoft Office 365;
• Good organisational skills and time management;
• Fluent English language skills (min. B2).

What we offer:

• Competitive Salary (the final salary will be determined following the interview, with potential adjustments after the probation period (3 months));
• Health insurance (ДМС);
• Company-provided mobile phone and laptop;
• Hybrid work schedule options upon agreement;
• Opportunities for career advancement and experience in a large international company;
• Participation in company growth and technology initiatives;
• Employment contract in accordance with the Labor Code of Russian Federation.