Key Account Manager

Job Summary

The Key Account Manager is responsible for managing high-value client relationships, driving revenue growth, and enhancing customer satisfaction through tailored solutions. This role requires a strategic thinker with a proactive approach to account management, focusing on nurturing long-term partnerships with key clients in the aviation, logistics, or other high-stakes industries. The Key Account Manager will collaborate cross-functionally to provide customized offerings, optimize service delivery, and meet client-specific needs.

Key Responsibilities:

• Account Management: Serve as the primary point of contact for key airline clients, developing and maintaining long-term relationships to ensure customer satisfaction and alignment with business goals.
• Sales Strategy & Revenue Growth: Implement targeted sales strategies for key accounts, identifying upselling opportunities, negotiating renewals, and meeting revenue goals.
• Market Analysis: Conduct regular market research to identify trends, customer needs, and competitive positioning, ensuring our services are positioned effectively.
• Client-Centric Solutions: Collaborate with internal teams to tailor services that meet the unique needs of each client, enhancing value through customized offerings in airport services.
• Cross-Department Collaboration: Partner with product development, finance, operations, and marketing teams to align offerings with market demand and ensure seamless service delivery.
• KPI Tracking & Reporting: Monitor and report on KPIs to evaluate account performance, client satisfaction, and sales strategy effectiveness.
• Client Onboarding and Support: Oversee onboarding and provide ongoing training to clients on our services, enhancing their experience and maximizing engagement.
• Industry Event Representation: Represent the company at aviation events, trade shows, and conferences to promote services and build industry connections.

Qualifications

• Bachelor's degree or equivalent experience in Business
• 5+ years of experience in account management, preferably within the aviation industry.
• Excellent written and verbal communication skills
• Strong negotiation skills, customer-focused attitude, and ability to manage complex client relationships.

What do we propose to you

• Employment in accordance with the Labor Code of the Republic of Kazakhstan
• Office location - Almaty International Airport (2, Maylin street)
• Working hours from 8.00 to 17.00, lunch break from 12.00 to 13.00
• Annual paid leave of 24 calendar days (with posibility of extention to 28 days upon the lenght of employment in ALA)
• Medical Insurance after Probation period
• Shuttle bus
• Trade Union benefits
• Corporate mobile phone
• Internal & External Trainings
• Career growth opportunities