IT Help Desk Engineer

The IT Help Desk Engineer is responsible for providing technical support to employees and customers. They will work closely with other IT professionals to resolve computer-related issues and ensure that all systems are functioning properly.

Responsibilities:

• Provide technical support to employees and customers via phone, email
• Rotational shifts (5 day working)
• Experience working on ITIL based tools like Manage Engine Service desk, FreshService etc for managing day to day work
• Understanding of SLA’s
• Diagnose and resolve computer hardware and software issues
• Document and track IT helpdesk tickets
• Escalate complex issues to senior IT staff
• Train and mentor new IT helpdesk technicians
• Stay up-to-date on the latest IT technologies and trends

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in providing technical support to end users
• Proficient in Microsoft Windows operating systems
• Familiarity with other software applications, such as Microsoft Office Suite and web browsers
• Excellent communication, problem-solving, and customer service skills
• Ability to work independently and as part of a team
• English C1-C2 to be able to communicate with HQ colleagues (Global Noventiq)

Benefits:

• Work in an international and leading IT company (more than 25 years on the market);
• Full social package, 3 paid days off, paid day off on birthday;
• Remote work format
• Flexible schedule, which allows you to start your working day 1 hour earlier or later (9:00 - 18:00);
• Payment for training and certification within the required competencies;
• Paid parental leave for fathers
• Working day reduced by 1 hour on Friday
• VHI program and English language learning according to the Company’s conditions and others