Demand System Operational Manager (Менеджер Fulfilled By Joom)

Joom Marketplace is a platform for shopping from all over the world. Joom Marketplace helps consumers to make shopping easy and entertaining and provides access to high-quality goods from around the world. Joom Marketplace is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Onfy, a pharmaceutical marketplace in Germany; JoomPro, a platform for cross-border wholesale trade. Joom’s offices are located in Latvia, China, the USA, Germany, Brazil and Portugal.

Now we are looking for a Demand System Operational Manager to help us handle all operational processes and issues with the Fulfilled By Joom (FBJ) demand system in our warehouse in Dongguan.

Responsibilities

• Analyzing warehouse capacity and introducing changes to the list of goods based on analytics report
• Notifying teams about changes in the list of goods or parameters of the demand system
• Finding and eliminating operational problems, optimizing processes (supplies, forecasting, etc.)
• Introduction of new processes and working on further service development
• Analysis and calculation of warehouse costs, losses in case of incorrect decisions (overstock, deadstock) - FBJ GMV share, FBJ GMV absolute, other costs
• Analysis of the causes of errors and assessment of their impact on costs, delivery speed, etc.
• Notifying teams about operational problems and offering solutions (replacing goods in the warehouse, removing a merchant from the program, operational improvements, etc.)
• Notifying top executives about major problems, broadcasting the status of the analysis
• Continuous monitoring of the entire FBJ system

Requirements

• Proven experience as an Operational Manager working with inventory management
• Fluency in English (C1 level)
• Experience in sales forecasting, replenishment planning, ordering budget management
• Experience in setting up processes from 0 to 1
• Strong analytical and problem-solving abilities

We are offering

• Flexible working hours
• Extended health insurance for the employees and their children, including dental care coverage
• 100% paid sick leave
• Personal development: professional events, workshops, English classes, corporate library
• Daily meal allowance
• Annual team retreats