Hospitality Software IT Specialist
HRS Hotel Restaurant Systems is the company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry.
We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more.
About the role
You will join our growing development team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
- IT background preferable.
- Strong foundation in networks (OSI model), Linux and Windows OS
- Databases (PostgreSQL), fluent in writing SQLs
- Familiar with REST and GraphQL APIs, experience in Postman
What you will be doing
- Software testing
- Provide remote support for IT products, QA skills advantageous.
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.
- Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
- Assist with the occasional implementation, testing and writing of documentation
- Test and troubleshoot new versions prior to release.
- Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
- Log and manage support cases with 3rd parties.
Language requirements:
- English, both written and spoken, B1-C1 level
What we offer
- Multinational enthusiastic environment.
- Medical insurance
- Motivating remuneration package.
- Wide opportunities for professional growth within our fast-growing company;
- Remote/flexible working