VIP Account Manager (Native Hindi)

We are looking for you if you’re passionate about:

Being the first point of contact with VIP customers, thereby building a strong relationship.
- Designing specific approaches to increase engagement and satisfaction among VIP customers.
- Organizing and manning activities and events targeting VIPs as a way of boosting loyalty levels and encouraging more play time.
- Analyzing trends in information about VIP customers to make sure there are no missed opportunities or unsuccessful actions.
- Working collaboratively across teams to deliver flawless experiences for the most valuable clients
- Increasing retention rates through data-driven approaches that encourage customer loyalty.
- Resolving customer complaints quickly so they stay satisfied.
- Updating our highest paying customers with regular news about events, latest promotions, offers etc

GEO you must work with: India

Required work experience:

- Experience in Customer Support for at least six months is welcomed

Requirements for the candidate:

- A VIP client needs-orientated approach;
- Swift problem-solving abilities that allow easy addressing and resolving of clients’ issues
- Attention to detail that enables provision of high level services whilst maintaining accuracy
- Willingness to work a flexible schedule (no night shifts, but occasional weekend work)
- PC/Laptop

Language requirements:

- Native Hindi
- English B2
- Russian is a plus

Work schedule for your offer:
5/2 in shifts (from 10 AM to 6 PM local time)

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