Customer Success Manager

We are Buzz.ai

Buzz is a rapidly-scaling SaaS company in the Sales Engagement space. We’ve grown incredibly quickly to 7000+ clients and 40+ employees in Belgrade - SRB, Saint Petersburg - RU, Toronto - CA offices.

Responsibilities:

— Building and maintaining strong relationships with our clients;

— Collaborating with cross-functional teams to ensure the successful onboarding of new customers;

— Proactively identifying and addressing customer needs and concerns;

— Providing training and support to clients to maximize their utilization of Buzz.AI's platform;

— Monitoring customer accounts, ensuring satisfaction, and driving customer retention efforts;

— Gathering customer feedback to contribute to product enhancements and improvements;

— Upsell customers according to their needs.

Your advantage will be:

• Technical background;

— 1 year or more of experience in a customer support agent role;

— Experience with ClickUp, Slack, Hubspot;

• General technical literacy. It is important for us that you have an interest in IT. We value the willingness to "get under the hood" and understand how the product works.

Requirements:

— Proficiency in English at the C1 level and above;

— Proficiency in Russian at the B2 level and above;

— Exceptional communication skills in both written and spoken English;

— Proven experience in customer success, account management, or a related field;

— Familiarity with sales engagement platforms and AI-driven technologies is a plus;

— Strong problem-solving abilities and a customer-centric mindset;

— Experience working with international clients, handling correspondence in English.

Conditions:

— Engaging and dynamic projects, unconventional tasks, the opportunity to influence the product;

— Minimal bureaucracy and oversight;

— A friendly team that will support and assist you with training;

— Working hours 16:00 PM - 1:00 AM Moscow time (8-5 EST), with management calls twice a week;

• Paid time off and vacations.