VIP Specialist

Overview:

Our company continues to expand the team and is looking for a VIP Specialist. We need a true, experienced, accomplished professional who shares our culture and values.

Key responsibilities:

• Manage VIP Relationships: Foster personalized, long-term relationships.
• Provide Top Support: Offer tailored assistance to VIP players.
• Exclusive Promotions: Create and execute VIP-targeted promotions.
• Monitor Activity: Track and analyze player behavior.
• Onboard New VIPs: Identify and recruit high-value players.
• Cross-Team Coordination: Work with support, retention, and anti-fraud teams.
• Report KPIs: Track and report on VIP performance.
• Retention Strategies: Develop plans to keep VIPs engaged.
• Ensure Compliance: Monitor responsible gaming practices.
• Work on a 5/2 schedule with floating days off, 8-hour shifts

Requirements:

• Fluency in English (B2+)
• Analytical skills.
• Ability to interpret data and generate actionable insights.
• Familiarity with CRM tools and platforms.
• Knowledge of the iGaming industry and player behavior trends

Nice to have:

• Proven experience in CRM within the iGaming industry will be a plus

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

We are an international company and an iGaming software expert. We don’t only follow iGaming market trends, we create them! We are a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by us receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

We in numbers:

• 2009 – foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly