Junior IT support engineer

Technopeak.ae is one of the leading providers for IT solutions and services operating in the Middle East.

Our IT Department is growing and the Remote IT Support Team needs a new member - Junior specialist with a high level of English speaking skills, willing to start his career in the international IT Support.

If you're ready to grow further in the technical domain and helping people to solve their IT issues is your goal - we suggest joining our Team of professional trouble-shooters.

What will you do:

• Provide technical support to our foreign clients within SLA (OTRS based ticket system, three lines of support);
• Perform Network Monitoring and Troubleshooting;
• Learn new things daily and implement the knowledge in cloud and hosting services such as Office 365, Mimecast; PBX systems such as Avaya, Asterisk; backup solutions such as Acronis; desktop Microsoft, Apple OS, server Microsoft OS, virtualization systems, network devices (HP, Cisco, FortiGate, SonicWall etc.);

Why you may be the one:

• You have basic Windows and MAC OS administration skills;
• You understand the basics of local and global networks;
• You speak English confidently (Intermediate+) and are ready to practice it every day;
• You have a strong desire and willingness to learn and grow in IT sphere;
• You are able to work in fast-paced environment and multitasking is part of your personality;
• You know the core principles of customer service.

Why joining us:

• Interesting/challenging IT tasks;
• Competitive salary (we offer based on your skills);
• International team of dedicated professionals;
• 100% remote work from wherever you prefer;
• A chance to grow your way in skillset (we do cyber security, network projects, RPA and BI and many more). We are excited to see people bringing new knowledge and implementing it in real projects.