L2 Technical Support Engineer

Our partner, an international IT company that develops a verification platform that ensures the security of the entire user journey. With our Partner's customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can organize your verification process, attract more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Now we are looking for a L2 Technical Support Engineer to join our team.

We are a global community of innovators, creators and thinkers, and we believe that diversity fuels our innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping an inclusive future.

What You Will Be Doing:

• Provide technical support, configuration, and troubleshooting for issues with the platform for our B2B clients.
• Perform a technical analysis of reported problems and define plans for resolving them.
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborate closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal resources.
• Communicate with clients using chat, email, and outbound calls.

About You:

• Fluent in English (both oral and written, upper-intermediate as a minimum).
• Relevant experience with supporting desktop/mobile applications as a technical support (experience with LiveChat – is an advantage).
• Basic knowledge of REST API, HTML\CSS, browser console, SQL, experience with scripting in any programming language (Java/Bash/Python).
• Curiosity, calmness, thoughtfulness, and ability to melt the heart of the pickiest customer.
• At least 1 year of experience in web/mobile technical support.

Would be Considered a Plus:

• Experience with debugging network requests using the browser’s console.
• Familiarity with Postman or practical experience with API troubleshooting.
• Hands-on experience in technical support for web or mobile applications.

What We Offer:

• Working hours: 07:00 - 15:00 UTC / 08:00 - 16:00 UTC / 09:00 - 17:00 UTC / 12:00 - 20:00 UTC

• Competitive compensation in compliance with your professional expertise.
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• Remote first company – work from anywhere in the world.
• Paid vacation and sick leave.