Support Manager (with knowledge of Brazilian Portuguese)

Dolphin is an IT company specializing in the development of high-tech products for automating professional activities, providing over 2 million users with efficient tools to achieve their goals.

Our main products:

• Anti-detect Browser - Dolphin-Anty: An innovative browser that ensures privacy protection and anonymity online.
• Multitool for Ad Networks - Cloud Dolphin: A powerful tool for managing ad accounts, simplifying work with marketing campaigns.

From day one, our company has been developing products that promote sustainable and profitable business growth. Thanks to our high profitability, we have the ability to independently finance both current and new projects. All of this is achieved through the efforts of our dedicated team, a stable business model, and complete independence from external investors.

Our clients are spread across almost the entire globe: Latin America, North America, Europe, and Southeast Asia.

The company currently employs over 90 people, each of whom is not only a highly qualified specialist in their field but also a unique individual with a wide range of interests and talents. We strive to create a work environment where everyone can be themselves and contribute to the overall success of our products.

We are currently looking for a Support Manager with knowledge of Portuguese.

Tasks:

• User support in Portuguese
• Resolving user problems in online chat
• Communicating product feedback
• Communicating problems and incidents to the product team

Requirements:

• Proficiency in Portuguese
• Proficiency in English and/or Russian at B2 level or higher
• One year of experience in providing user support
• Experience with social media advertising
• Experience in arbitrage or understanding of the field is desirable
• Experienced PC user
• Knowledge of Spanish would be a plus

Conditions of employment:

• Remote-only. We have a distributed team from all over the world, but this does not prevent us from maintaining warm relations. Online games, quests and events like Random coffee help us with this;
• Work schedule: 5/2 (floating days off), from 4:00 PM to 1:00 AM (Moscow time)

• 28 paid calendar days of vacation + 7 days off

• We value the experience and skills of each candidate, so we are ready to discuss the salary level individually.