Account Manager
Company overview
Advanced Payment Solutions is a Payment Service Provider (PSP) Group of Companies.
APS provides a wide selection of payment methods for your online business with more than 50 countries coverage.
Account Manager
The key goal for the Account Manager role is to maintain and lead a customer first approach in all aspects of the role to ensure customer excellence.
Key business processes
Process ownership for the merchant onboarding process. Cross-department interactions with the Legal and Compliance teams for underwriting, agreement signing and ongoing due diligence^ Merchant integrations supervision. Working closely with the Operations and Finance teams. Reporting to the Head of Account management.
Account Manager Functions
- Managing full client onboarding process;- Ensuring excellent customer experience in all processes from onboarding to operations;
- Provide Clients with the updates on the services provided by the company (changes in the existing payment channels or rates, new payment channels and services);
- Provide training and guides to the clients (product training, updates in the company services and tools);
- Ensuring excellent customer experience in all processes from onboarding to operations;
- Regular reporting
Account Manager required experience and background
- Actual experience in the related role (account manager, customer success manager, retention manager or similar) with the track record not less than three years;- Confident knowledge of the financial markets and merchant payment processing (card acquiring, wires, alternative payment methods (APM’s));
- Google suite experienced user;
- Knowledge of CRM, Helpdesk and Project management systems will be considered an advantage;;
- Knowledge of Asana, Freshdesk, Jira will be considered an advantage;
- English language proficient level (C1).
Successful candidate soft skills
- Strong communicator and capable of expressing oneself clearly both speaking and in writing;
- Strong interpersonal skills;
- Self-starter, problem solver.