Senior IT Specialist

Haileybury Astana is committed to safeguarding and promoting the welfare of children and young people and expects all staff and those connected to the school to share this commitment. Applicants must be willing to undergo child protection screening including reference checks with previous employers and a DBS check or equivalent.

Haileybury Astana School is Equal Opportunity Employer.

We are looking for Senior IT Specialist to manage Help Desk operations, and administration of computer networks. He/she will be responsible for managing and implementing all aspects of personal computers, peripheral and terminal equipment as well as overseeing the development of departmental computer systems.

Type of contract: 1 year contract with mutual prolongation

Start date: November 2024

We offer:

- Competitive Salary

- Annual Paid leave 30 calendar days

- Monday to Friday, 8am to 5pm, work schedule

- Free and Healthy Breakfast & Lunches in School

- Free Transportation to School

- Medical Insurance coverage for staff and family members

- CPD opportunities

RESPONSIBILITIES:

Information systems network and help desk management:

1. Develops and implements computer networking activities and Help Desk operations
2. Schedules, trains, supervises and evaluates professional and support staff; provides development opportunities for staff
3. Ensures IT staff responds to the school personnel in a knowledgeable and professional manner; establishes and administers customer service procedures
4. Meets with Heads of Departments regards to existing computer operations and future requirements
5. Monitors, enforces and ensures high security levels for users and network systems
6. Interact with IT Manager to evaluate hardware and software products; monitors the work of contractors engaged to do computer related work; reviews requests and specifications
7. Establishes and administers quality control procedures and standards
8. Plans, designs and implements all facets of network projects and administers installations
9. Estimates time and materials for jobs; orders equipment, controls inventory and equipment
10. Coordinates billing procedures and maintains various records and reports (i.e., work orders, inventory supply for parts, equipment, etc.)
11. Ensures all work is performed in compliance with all codes, standards and regulatory requirements applicable to the work
12. Conforms to safety standards as prescribed and performs related duties as assigned

Knowledge, skills and abilities required:

1. Thorough knowledge of current codes and regulatory standards applicable to the work
2. Thorough knowledge of all functions relevant to the operation of Help Desk operations, and administration of computer networks
3. Considerable knowledge of the operating characteristics, capabilities, and limitations of personal and microcomputer equipment
4. Considerable knowledge of computer software, including the characteristics and operation of networking, spreadsheets, word processing, graphics, database managers, electronic mail, communications, and scheduling
5. Considerable knowledge of TCP/IP
6. Knowledge of basic School work policies and guidelines; and knowledge of departmental practices and procedures
7. Ability to effectively manage a staff comprised of entry and journey level tradesman performing skilled networking and IS Help Desk work
8. Ability to plan, assign, and review the work of skilled technicians in a manner conducive to high morale and performance
9. Ability to maintain records, control inventories and prepare reports
10. Ability to install personal computer equipment in confined areas
11. Ability to recognize and report hazards and apply safe work methods
12. Ability to work flexible hours as necessary for the efficient operation of the department

Other Professional Requirements:

1. Acknowledging Customer Care and Quality Initiatives
2. Work closely with school MIS specialist and IT Manager
3. Enactment of Health and Safety requirements and policies
4. Ensuring compliance with Data Protection legislation
5. At all times operating within the School’s Equal Opportunities framework
6. Having due regard for safeguarding and promoting the welfare of children and to follow the child protection procedures adopted by Haileybury Astana School
7. Showing commitment and contribution to improving standards for pupils as appropriate
8. Establishing effective working relationships with professional colleagues; senior managers, and other outside bodies such as IT equipment contractors, etc
9. Setting a good example to students through presentation, personal and professional conduct
10. Participating in meetings at school, which relate to the administration or organization of the school
11. Having a working knowledge of whole school policies and procedures
12. Occasionally work outside of normal school hours
13. Undertaking other duties as the Headmaster may reasonably direct

Professional Requirements:

1. Bachelor’s Degree in Computer Science or related field
2. Experience in a supervisory capacity in the area of computer networking, installation and repair and Information Systems Help Desk Operations.

3. Well-developed IT expertise of software and hardware.

   Network equipment configuring
   (Cisco/HP switches, router, Wi-Fi, VoIP, Asterisk)

   Next Generation Firewall, VPN
   Windows Server 2003-2019, (AD, DNS, GPO ets...)
   Virtualization environment (Hyper-V)

   Enterprise Data Storage Systems

   Cloud-based platform administer knowledge (Office 365, Google G-Suite)

4. Ability to speak in both the English language and Russian

   Ability to communicate effectively with persons at all levels.

   Ability to set and work to agreed targets.

   Ability to work pro-actively to achieve the efficiency and effectiveness of a team of staff.

   Ability to organize one’s own tasks with minimum supervision.