Customer Support Operator with Sinhala

We are Insolutions Ltd., a company specializing in digital marketing and product localization in Asian markets for over 5 years.

Our goal is to provide qualified assistance to iGaming projects in expanding their digital presence across various markets. We work with brands of different scales - large and small, local and international. We deliver high-quality digital marketing services to enhance the operations of iGaming companies worldwide.

Currently, due to project expansion, we are looking for a remote Customer Support Operator fluent in Sinhala to join our team.

Qualifications & experience:

• At least a Bachelor's degree in any discipline

• Excellent communication skills and a high literacy rate (English B2 or upper and Sinhalese)

• High-performance computer, as well as a stable Internet connection, is required

• Experience of working in Customer Support field will be an advantage

• Basic computer skills, basic knowledge of Google sheets

During the probation period, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting.

Tasks & responsibilities:

• Respond to customer inquiries via live chat, email, phone, or social media platforms

• Provide accurate, valid, and complete information by using the right methods/tools

• Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution

• Maintain a deep knowledge of the company's products, services, and policies

• Collaborate with team members and other departments to ensure customer issues are addressed effectively

• Work Timing: full-time, flexible schedule, 12 hours/shift (one-hour break included)

Benefits:

• Competitive salary

• Training provided

• Opportunities for career growth

• Long term work

• Friendly team

Application Process:

• First stage: Quick video interview to learn more about the position and discuss your experience.
• Second stage: Interview with the hiring manager to assess your professional skills.
• Third stage: Job offer from our company if everything aligns and you share our values.

We have a flexible structure and aim to complete all stages within a week. Apply now and join InSolutions Ltd., a company of top professionals!