Call centre Operator with Hindi

We are Insolutions Ltd., a company specializing in digital marketing and product localization in Asian markets for over 5 years.

Our goal is to provide qualified assistance to iGaming projects in expanding their digital presence across various markets. We work with brands of different scales - large and small, local and international. We deliver high-quality digital marketing services to enhance the operations of iGaming companies worldwide.

Currently, due to project expansion, we are looking for a Call Center Operator fluent in Hindi to join our office (near metro station Ryazanskii prospekt).

Responsibilities:

• Respond to customer inquiries via live chat, email, phone, or social media platforms.
• Provide accurate, valid, and complete information using the right methods and tools.
• Resolve product or service-related problems by clarifying the customer's complaint and selecting the best solution.
• Maintain a deep knowledge of the company's products, services, and policies.
• Collaborate with team members and other departments to ensure effective resolution of customer issues.
• Full-time position with 12-hour shifts (one-hour break).

Shift schedule:

• During the training period of 11 days the salary will be 3,000 rubles per 8 hours shift.

• After training, during the probation period of 3 months the salary will be 4,000 rubles for 12 hours shift.

• After the probation period the salary will increase for 5,000 rubles per 12 hours shift.

• There are 23 shifts per month, each lasting for 12 hours (including one-hour break).

Requirements:

• Proficiency in English (B2 level).
• Fluent in Hindi.
• Desire to work with South Asian markets.
• Legal conditions for residence in the country.
• Patience, resilience to stress, and good level of concentration.
• Experience working in international team workspace will be a plus.
• Strong Excel skills, experience with customer support programs and data collection tools will be an advantage.

Application Process:

• First stage: Quick video interview with our HR-Generalist to learn more about the position and discuss your experience.
• Second stage: Interview with the hiring manager to assess your professional skills.
• Third stage: Job offer from our company if everything aligns and you share our values.

We have a flexible structure and aim to complete all stages within a week. Apply now and join Insolutions Ltd., a company of top professionals!