Reservations & Guest Service Agent

Soluxe Hotel Moscow is looking for RESERVATIONS & GUEST SERVICE AGENT to deal with incoming rooms’ reservations and enquiries to ensure guest satisfaction and to adhere to all brand standards.

Our Reservations & Guest Service Agent will be responsible for:

• dealing with all incoming rooms’ reservations and ensure that bookings are managed properly to maximize sales, occupancy and revenue;
• controlling the availability of rooms, rooms types, accuracy of room count and rate categories;
• maximizing occupancy, revenue and average rate while maintaining high service standards;
• maintaining inter-departmental relationships to ensure seamless customer service special guest needs, amenities and other requests are met;

Our Reservations & Guest Service Agent has the following qualifications:

• well-developed communication skills;
• demonstrated ability to interact with customers, colleagues and third parties that reflects highly on the hotel, the brand and the Company;
• organizational skills;
• is energetic, initiative and reliable, focused on the details;
• Diploma or degree in hospitality is preferred, but not required;
• Opera Property Management System experience is welcome and preferred, but not required;
• is proficient in English and in the use of MS Office;
• experience of 0,5 year of work in the hotel is preferred, but not required.

What we offer:

• 2/2 working schedule 8.00 - 20.00 or 10.00 - 22.00, flexible days off
• free medical check-up, meal and uniform
• medical insurance
• trainings and workshops in the related area according to areas of development
• 5 min walking distance from metro “Botanicheskiy sad”

Join Soluxe Hotel Moscow team!