Tourism Manager (ski transfer)

We are looking for an Customer Service Specialist for an international ski transfer company.

Travel experience is a must!!!

About the role

We are looking for proactive team members who not only understand the concept of “customer focus” in theory, but also apply it in practice, and are excited to join the Customer Service team of an international company.

If you are organized, responsible, detail-oriented, and enjoy interacting with people, we’d be thrilled to get to know you!

Responsibilities:

• Respond promptly and accurately to customer inquiries via phone, email, or chat
• Identify customer needs and provide them with helpful and relevant information
• Ensure a high level of customer satisfaction with products, services, and features
• Address and resolve customer complaints efficiently
• Collaborate and coordinate with colleagues as needed
• Process orders, forms, and various requests
• Have in-depth knowledge of the company’s products and be ready to answer any customer questions
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Handle “lost and found” items effectively;

Requirements:

• At least 2+ years of experience in customer service, support, care, or other relevant positions;
• Tech savvy and proficient in computer software and able to learn new tools;
• Knowledge of English (C1), Russian (optional) (B2), other foreign languages (optional)
• Ability to communicate effectively in person, over the phone, and via text messaging;
• Strong leadership skills and the ability to work with others to resolve customer complaints;
• Self-motivated, and able to multitask and pay close attention to small details;
• Ability to provide answers to customer requests as well as resolutions for various issues that may arise;
• Ability to prioritize tasks and complete them in a very high-pressure environment;
• Ability to work in a collaborative and team-oriented environment;

Conditions:

Work Schedule:

• 168-hour work month, shift schedule
• Shifts: 8:00 AM to 11:00 PM (Latvia Time) (3 different shifts)
• Fully remote work

Salary Range:

• 1 month of probationary period (paid training) that will help you to know everything about company
• Based on the results of the interview

Collaboration Details:

Temporary contract until April 20, 2025. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2025.
The first month focused on training and learning Starting from the second month, performance will be evaluated based on KPI indicators