International account manager

My Agent is the B2B project, the biggest travel consolidator in Russia. Already a leader in our home market, we are now set for international expansion.

The International Account Manager will ensure client success, retention, and account growth of multiple international accounts.

KEY RESPONSIBILITIES

• Establish trusted advisor relationships with each assigned client, driving continued value of our products and services
• Produce and maintain account plans for each client, including strategic plans for key accounts
• Ensure account performance in accordance with plan, and continuously find ways to maximize business opportunities
• Look after contractual relationships with clients, both from commercial and operational perspective
• Act as a liaison between internal teams and clients to ensure alignment and satisfaction
• Serve as an escalation point for account management problems and client issues
• Communicate regularly with clients to ensure high satisfaction, engagement, and proactive support
• Identify and investigate potential support needs
• Provide ad-hoc reporting
• Stay engaged with current industry trends affecting our clients

KEY REQUIREMENTS

• 3+ years of practice in International Business
• Ability to work in multi-cultural environments
• Excellent communication and presentation skills
• Proven ability to manage multiple clients
• Adaptability to a fast-moving, dynamic environment with changing priorities
• Attention to detail, especially in documentation and time management
• B2B experience in Travel-Tech, Fin-Tech, airline, IT industries
• Proficiency in English and Russian, other languages will be an advantage

WE OFFER

• The competitive size of salary, which is determined by the results of the interview
• 100% payment of vacations and sick days
• The possibility of career growth (both vertical and horizontal) in a team of professionals