Amazon Logistics & Operations Coordinator

About us:

We are a remote e-commerce company on a heartfelt mission to spread Love, Positivity, and Health, one exceptional product at a time. Our unique niche is esoteric products that resonate in online markets around the world. With a crystal-clear vision for the future, our dedicated and diverse team is ever-growing, and we are eagerly seeking talented individuals to embark on this exciting journey with us.

Our core values are:

✔️Excellence in everything we do (“I go above and beyond”)

✔️Ownership and responsibility (“I own it”)

✔️Continuously push the limits (“I don’t accept no as an answer. No is just an option”)

✔️Openness & cooperation (“Everyone matters”)

About the Role:

Join our team to lead seamless global supply chain operations, supporting strategic growth across multiple marketplaces!

As the Amazon Logistics & Operations Coordinator, you will directly support our growth by refining our international shipment process, enhancing inventory flow, and streamlining 3PL coordination ensuring the maintenance of high standard and on-time deliveries and cost-effective logistics.

What you’ll be responsible for:

• Streamline International Shipment Process:

  Oversee the logistics for international shipments across the US, Canada, UK, EU, Japan, and Mexico. Establish a seamless, cost-effective logistics process for all international shipments, from supplier to final delivery. This includes handling customs clearance, keeping deliveries on time (aiming for a 95% on-time rate), and ensuring we meet all regulatory requirements.

• Optimize Inventory Management and Stock Levels Across Marketplaces:

  Use tools like Scale Insights to plan and manage inventory across Amazon FBA, AWD, and other channels like Shopify, Walmart, and Etsy. Aim to keep products in stock at a rate of 98% or higher by staying on top of sales trends, working closely with our third-party warehouses (3PLs), and restocking when needed.

• Strengthen 3PL Coordination and Compliance:

  Set clear standards for how our 3PL partners handle inventory, labeling, and shipments. Improve 3PL communication efficiency and regularly check on their performance, look for cost-saving options, and make improvements to keep things running smoothly and avoid delays.

• Work with Suppliers and Ensure Quality

  Coordinate with suppliers to check product quality and handle related paperwork. Document COGS and manage related administrative tasks. Keep costs organized, troubleshoot Amazon listings as needed, and explore ways to improve logistics with Amazon’s programs.

You’ll be a great fit if you have:

• Proficiency with Amazon FBA, Shopify, Walmart, and Etsy logistics, as well as budgeting and cost optimization for logistics
• Proficiency with Amazon logistics tools, Scale Insights, Flexport, and major shipping carriers (FedEx, UPS, DHL).
• Familiarity with 3PL coordination, customs clearance, and shipping tools.
• Knowledge of customs regulations, import/export tariffs, taxes and HS/HTC codes
• Knowledge of shipping practices for additional markets, including Japan, Mexico, and the EU.
• Understanding of inventory management principles, especially for multi-marketplace operations.
• Basic financial acumen for budgeting and cost control in logistics.

Nice-to-have’s:

• Experience with social media-based e-commerce logistics.
• Background in data analytics for trend analysis and forecasting.

Key competencies:

• Proactiveness: Anticipates challenges in the supply chain, and addresses them before they escalate.
• Problem-solving attitude: Efficiently finds solutions for shipping issues and remains calm and effective under pressure.
• Detail-Orientedness: Ensures accuracy in documentation and labeling, which is critical for customs and compliance.
• Communication skills: Facilitates clear and efficient communication across suppliers, 3PLs, and team members ensuring alignment and smooth coordination.

What’s in it for you:

• Remote Work: Enjoy the flexibility of working 100% remotely from the comfort of your home or any location worldwide.
• Unlimited Vacation: Take as many vacation days as you need to ensure you are well-rested and ready to tackle new challenges.
• Professional Growth: As we are a small company, you'll have the chance to engage with various aspects of the business, fostering your professional development.
• Personal Development Fund: We support your ongoing learning journey by providing a personal development fund each year.
• Emergency Fund: We offer an interest-free emergency fund with comfortable payouts to help you in times of need.
• Company Retreats: While we are a fully remote company, we believe in teamwork and we want you to feel you belong here. We strive to organize yearly company retreats where everyone is invited. We believe in hard work, but also in having a good time!

Interview flow:

• Application: Everything starts with getting in touch. The best way to express your interest is by applying online.
• HR Interview: If your profile aligns with our requirements, we'll invite you for an HR interview.
• Technical Interview/Test: You may undergo a technical interview or complete a relevant test.
• Online Interviews: You may have up to three online interviews with various team members.
• Reference Check: We will kindly request you to arrange a reference check before we extend a job offer.

If this opportunity resonates with you, we are excited to meet you and welcome you to the HelloChakra team!