Customer Support Agent (with knowledge of the Spanish language)

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, HAWKED – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE, Serbia, and Georgia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

• Process user inquiries

• Compile regular reports on received inquiries

• Maintain up-to-date FAQ articles

• Interact with the outsourcing team (consultations)

• Collaborate with the product team

• Identify patterns in user inquiries

What you need to succeed:

• Proficiency in written Spanish at an appropriate level (not lower than B2)

• Knowledge of English at a level that allows to provide high-quality support to users

• Attentive, able to learn quickly, punctual, and diligent

• Demonstrate the ability to express thoughts clearly and coherently

• Extensive gaming experience

What we offer:

• Work remotely from all around the world

• Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms

• A strong team of specialists across different areas — access unique expertise and professional knowledge

• Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas

• Create great games and win the hearts of players

• Push the boundaries of the game industry and lead the way forward