Customer Care Manager with Turkish (Gambling)

About Us

We are an iGaming company with:

• Over 3 years of experience in the industry.
• A team of 1,000+ specialists driving innovation and success.

What We’ve Achieved:

• Launched 8 large-scale projects, widely popular among clients.
• Successfully operating in Tier 1-3 countries worldwide.

Position Overview: We are seeking a dedicated and responsible Customer Care Manager (Turkish-speaking) to join our team and contribute to our commitment to delivering top-notch customer support.

Requirements:

• Must Have : Advance level of Turkish language (knowledge of Russian or English lanquages (B2).

• Technical equipment: laptop or PC, headphones, stabile WIFI.

• Stress Resilience: Ability to remain calm, efficient, and decisive in challenging situations.

• Client-Centric Approach: Strong focus on understanding and meeting client needs.

• Quick Decision-Making: Ability to analyze and resolve issues promptly, even in high-pressure scenarios.

• Conflict Resolution Skills: Effectively handle interactions with difficult users and de-escalate potential conflicts.

• Professional Communication: Maintain a courteous and friendly tone in all client interactions, including complex situations.

Key Responsibilities:

• Respond promptly to customer inquiries via online chats.

• Provide clear and helpful consultations on platform functionality, technical issues, financial processes, and more.

• Engage with clients who may reach out without specific questions, addressing concerns, dissatisfaction, or simply maintaining communication.

• Strive to meet individual financial targets and contribute to departmental goals for user support.

• Collaborate with cross-functional teams to enhance product offerings and improve internal processes.

We offer:

• Cooperation with a product company as part of a large international holding.
• Stable competitive salary ($ rate + KPIs).
• Salary payment twice a month.
• Paid internship and training, as your professional development is very important to us.
• Work schedule: 2/2/2 from 10 am to 10 pm (daily shift) and from 10 pm till 10 am (night shift) (GMT+1).
• Paid vacation and sick leave.
• Birthday and other holiday gifts.
• Remote work format.

We are excited to meet candidates who are eager to contribute their expertise and join our journey of growth and innovation in the iGaming sector.