Customer support specialist

Hey, this is The Open Platform!

We are a venture studio focused on building and scaling Web3 startups for mass audiences from the ground up.

The companies we create are centred in the areas of NFT, DeFi, GameFi and SocialFi.

We are looking for a Customer support specialist to join our portfolio company.

Responsibilities:

• Provide customer support via written communication channels (in Russian and English).
• Analyze situations and resolve customer problems.
• Collaborate with internal project departments to resolve customer issues.
• Work with internal documentation and prepare reports.
• Participate in developing the knowledge base (instructions, regulations, rules).

Qualifications:

• Experience in customer support (experience in written communication channels is a plus).
• Desire to develop in the field of customer consulting and support.
• Fluent oral and written communication skills in English (at least upper-intermediate level).
• Proficiency in Microsoft Office.
• Ability to multitask.

Experience working with a non-custodial and with appeals on a P2P market would be a plus.

Conditions:

• Salary commensurate with experience; we value professionals and are ready to offer above-average income.
• Support for your development: conferences, certification, and training with compensation from the company.

We are looking for people who can work a 2/2 schedule and start work from 7 pm to 3 am GMT +3.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Compensation for medical expenses.
• Provision of necessary equipment.
• Annual vacation of 28 calendar days.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.