Customer support manager

This is how you WOW:

• Implement processes and procedures in order management, import and logistics.

• Monitoring of KPI’s regarding import and deliveries.

• Ensure regular communication and information exchange (within the team, customers and head quarter logistics contact persons).

• Communicate with customers and handling of customer escalations and claims.

• Provide documentary and information support to the sales departments.

• Planning the goods for import and replenishment of the warehouse.

• Monitoring deliveries from the HQ (Germany).

• Communication with brokers and external warehouse regarding import and deliveries to the customers.

• Maintain active cooperation with accounting on the documentary closure of relevant periods.

• Control receivables.

• Create management reports.

• Other responsibilities connected to the role.

• It would be WOW if you would bring this in:

• Bachelor's university degree in Accounting, Finance or Business and at least 3 years successful experience as Order Management and/or Supply Chain arias with strong analytical and communicational skills, or equivalent combination of education and experience.

• Experience required: Order Management & Returns Management, Warehouse Management, Demand Planning, Inventory Management.

• Confident and dynamic personality with focus on collaboration.

• Moderation skills and willingness to work cross-functional.

• Analytical talent, result orientation and communication skills, paired with
  Change management skills and a strong customer focus

• Proficient English written and verbal communication skills.

• Proficient with MS Office, Google, 1C.

WOW terms and conditions we offer:

• Work in an international promising company, opportunity for professional growthStable salary (salary + bonuses)

• Full technical support for work

• New modern office

• Five-day working schedule

  Working at Kärcher is WOW! Want to work with us?

  Just send your resume and leave your contact information.

  We look forward to getting to know you!

  Together towards a cleaner world.