Customer Support Intern (paid internship)

If you join our Internship program, you will have an extraordinary opportunity to work as a part of Infobip world-class Customer Support team. You will directly impact client experience, their satisfaction and help them resolve any technical - questions they are encountering while using our Platform. At the same time, you will be able to learn about many different technical topics and grow your troubleshooting mindset. Since we are in the middle of many processes and departments, you’ll have an opportunity to interact with both technical and business teams, picking up the best of both worlds and sharpening many of your skills. The size of our Platform and Product portfolio guarantees there are continuous learning opportunities.

We have an awesome plan for you:

• You will go through our onboarding program where you will learn about our products, solutions, and business.
• You will learn how to attend to customer inquiries and problems are quickly resolved professionally, in varying critical and non-critical situations.
• You will learn how to give clear and accurate information to clients in minutes.
• You will learn how to find workarounds when issues appear and can understand client needs.
• You will grow your technical expertise in many areas and specifically develop your troubleshooting skills and mindset
• You will help with improving internal processes, customer experience and the quality of service we are providing.
• We'll show you how complex business is conducted in a simple way and how to navigate in 3700+ employee company.
• You will get a glimpse of the future carer in the Tech space.
• You will be matched with your mentor according to your skillset and professional preferences so that we ensure maximum benefit from this Program for you.

You are the right person for us if you are:

• B.Sc., M.Sc. or a graduate engineering, technology & applied science student with no professional experience, we are here to give you experience!
• You aim to be an engineer who understands both technical and business sides of IT solutions
• You have an opportunity to work 32-40 hours per week (we will offer flexible working hours)

What's in it for you?

• Possibility to land your first job – Every intern that is selected for the program will have a chance to get a permanent job offer at the end of the internship, based on their performance and business needs.
• Paid program – Our Internship is a paid program.
• Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.
• Learn as you grow– You will learn through practical work on your project and get continuous feedback from your mentors, helping you improve and progress.
• Start your career with an experienced mentor, structured lectures by experts, quality team work and friendly and helpful coworkers. We are excited to meet you!