Cloud Fulfillment Business Analyst

Position Summary (Roles & Responsibilities):

• Participate in internal and customer workshops, understand requirements/problems coming from internal teams and customer business and propose solutions.
• Present OOB capabilities of Netcracker product to customer, explain how customer requirements can be met using OOB capabilities, capture and document requirements.
• Deliver documents containing end-to-end high-level functional requirements and low-level designs for OSS modules.
• Configure Netcracker product as per customer requirements, which includes creating BPMN-like flows and business logic.
• Conduct review of customer documentation including business requirements and high-level test cases; support customer testing in various stages of the project life cycle.
• Validate configuration in the product and assist development/QA team members in understanding the solution and related build/QA activities.
• Assess and make appropriate and timely technical/people decisions.
• Be customer focused, constantly explore to conceptualize and understand customer needs, and proactively propose solutions.
• Participate in mentoring fellow team members.

Experience & Requirements:

• Must have:
  • Analytical thinking and attention to detail
  • Design documents preparation experience with relevant toolset: BPMN (i.e. Signavia), UML (i.e. UML Designer, Visio, Draw.io, etc)
  • Enterprise collaboration tools experience, i.e. Jira
  • Good written and verbal communication skills in English
• Good to have:
  • Understanding of telecom service catalog and OSS service provisioning/fulfillment processes; Order management/Order processing
  • Understanding of REST API’s. Experience on TMF Open APIs especially TMF622, TMF641, TMF637. Knowledge of Postman, Swagger or other API testing tools
  • Understanding of any of Resource Inventory, Activations, Integrations, Discovery & Reconciliation modules.
  • Understanding of telecom technologies like access network, mobile network (HLR/HSS; 3G/4G/5G).
  • Knowledge of Microservices architecture.
  • Strong BA background, preferably in an internet/software development company.
  • Understanding of software development best practices and standards used in project lifecycles.
  • Experience of working at customer locations