Head of Sales

About EvenBet Gaming

We are a global iGaming product company developing an innovative platform for gaming operators worldwide. With over 20 years of experience, our comprehensive, scalable solutions meet the diverse needs of the dynamic iGaming market.

Our headquarter is in Malta, with representative offices in the USA and Latin America, as well as operational offices in Armenia and Serbia. Our diverse team includes employees from a dozen different countries, making us a truly global company.

Vacancy-Head of Sales

Responsibilities:

1. Strategic Planning and Goal Setting
   • Develop sales strategy and establish key objectives for the department.
   • Set sales targets and KPIs for each team member.
   • Design and implement action plans to achieve targets and enhance sales performance.
2. Sales Analysis and Optimisation
   • Analyse sales metrics, monitor performance, and ensure KPIs are met.
   • Conduct market trend analysis, understand client needs, and track competitor activity.
   • Continuously optimise sales processes, improve scripts, and refine methods.
3. Team Management
   • Recruit, train, and onboard new sales team members.
   • Foster both professional and personal growth within the team.
   • Motivate the team, support morale, and create an effective working environment.
   • Conduct regular meetings, mentorship, and coaching sessions to enhance skills.
4. Oversight and Coordination
   • Monitor sales targets, making timely adjustments as needed.
   • Coordinate tasks and assign responsibilities within the team.
   • Prepare reports on departmental performance and deliver analytical reports and presentations to management.
   • Ensure adherence to client service quality standards and internal procedures.
5. Client Relations
   • Participate in negotiations with key clients and partners.
   • Resolve client conflicts and maintain top-level client support.
   • Build long-term relationships with key clients and company partners.
   • Develop strategies to attract new clients and retain existing ones.
6. Budget Management
   • Plan and monitor the sales department’s budget.
   • Assess profitability, ROI on client acquisition costs, and overall sales expenditure.
   • Optimise spending by identifying cost-effective solutions to maintain or increase sales volume.
7. CRM System Implementation and Use
   • Implement a CRM system to track and manage sales processes.
   • Analyse CRM data to assess the client base, improve client engagement, and streamline sales processes.
   • Ensure correct CRM usage by team members and provide necessary training.
8. Reporting and Management Liaison
   • Prepare regular reports on the sales department's results and suggest process improvements to senior management.
   • Present outcomes, achievements, and proposals in meetings and conferences.
   • Justify departmental needs for resources, strategy adjustments, and additional investments.
9. Client Experience Enhancement
   • Develop and implement standards for client service quality.
   • Monitor client satisfaction and respond to feedback.
   • Apply client-centric approaches to boost client loyalty and repeat business.
10. Innovation and Improvement Initiatives
    • Research new tools, technologies, and practices to enhance sales efficiency.
    • Integrate innovations into the sales process (e.g., automation, new client interaction technologies).
    • Continually test and adapt new sales methods, updating strategies as the market evolves.

Requirements:

Hard Skills:

Sales Expertise: In-depth understanding of sales processes, deal-closing techniques, and strategic sales planning.

1. Analytical Skills: Proficiency in data analysis, KPI assessment, market trends, and adaptability to changes.
2. Financial Acumen: Basic knowledge of financial analysis, budgeting, and sales profitability.
3. CRM Systems Knowledge: Proficiency in CRM systems for sales process management and client data analysis.
4. Product and Market Knowledge: Thorough understanding of the company’s products or services, their unique features, and the market.
5. Planning and Forecasting: Ability to create and adjust sales plans, forecast revenue, and set performance targets.
6. Recruitment Skills: Capability to source, assess, and select top candidates for the team.
7. Project Management: Fundamental project management skills to organise and coordinate task execution.
8. Languages: English and Russian languages at B2 level or above.

Soft Skills:

1. Leadership and Team Motivation: Ability to inspire and motivate the team, fostering a positive work environment.
2. Empathy and Emotional Intelligence: Skill in understanding and considering emotions and needs of both team members and clients.
3. Communication Skills: Ability to convey ideas clearly and persuasively, listen actively, and adapt communication style.

What we offer:

• Opportunities for remote work;
• Flexible schedule;
• Private medical cover;
• 3 sick days per year;
• Exciting in-person corporate events and online activities;
• Company-funded professional training and courses;
• Internal bonus system;
• Experience working on international projects;
• Professional colleagues willing to share their expertise (mentorship system in place);
• The chance to be part of a leading company shaping the future of the iGaming industry.