Customer support agent

Link: getblock.io
Work schedule: 5 days a week, 2 weeks of floating morning training, followed by 2 days on and 2 days off from 07:00 AM to 07:00 PM CET.
Salary: Hourly rate, with 50% during the training period.

We are looking for a person who:

• Has at least 6 months of experience as a support agent.
• Has an English proficiency level of C1-C2 (we will ask you to have a conversation with us and answer a few questions in writing).
• Possesses a high level of empathy as users have various impacts on us, but we must continue to assist them.
• Your advantage is knowledge of blockchain, FinTech, the inner workings of online services, B2B & B2C segments.

We offer:

• Active participation in the development of each specialist in the team; we conduct reviews every 6 months.
• Basic things that are worth mentioning - timely salary, support during adaptation, and mentoring.

Responsibilities:

• Communicate with users on Telegram, Zendesk, Gmail & Discord. Average workload of 3-5 tickets per hour. First response time of 5-7 minutes.
• Create tickets, interact with the technical team to resolve issues, monitor the progress and closure of communication with users.
• Collect and process user feedback.
• Categorize customer issues and identify patterns of inquiries.
• Create an individual macros database.
• Generating ideas and a fresh perspective on work is welcome.

If you crave new challenges, strive for continuous development, and want to join a dynamic team, we eagerly await your response! Join us, and together we will accomplish more for our users while expanding our skills in the exciting fields of blockchain and FinTech.