Night VIP Account Manager (only with Igaming Experience)

Your future tasks:

• Main point of contact for VIP players of online casinos via life chats and e-mail (English);
• Retention and reactivation of VIP player accounts in different projects;
• Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements;
• Implement targeted campaigns aimed at increasing the lifetime value of loyalty players;
• Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries;

What we're looking for in our future manager:

• Working knowledge of English (C1 +);
• Aspiration to help and problem-solving attitude;
• Engagement in work process and proactivity;
• Prior experience working within the iGaming sector as a VIP manager.

What will we offer?

• Work with the night shift 2/2 (8 PM-8 AM/11 PM - 11 AM GMT +3)
• Work in a friendly, young, and very dynamic team
• Opportunity for self-development (we provide you with internal and external training and carry out monthly 1:1 to discuss your professional development)
• Opportunity for career growth. As we are increasing there are many internal job openings
• Cosy and comfortable office with snacks and fruits
• Regular small office parties after monthly meetings