Супервайзер Ресторана в отеле Ритц-Карлтон, Алматы со знанием английского языка

Essential Job Functions:

• Maintain complete knowledge of:
• Daily schedule of group functions, times, locations, amount of people and specific requirements
• Locations of all hotel function space, names of rooms, local suppliers, immediate area directions to all off property sites, detailed information on activities and restaurant knowledge
• All department / hotel policies, procedures, and standards
• Safety guidelines
• Planning and organization for both daily and long range goals and objectives
• Retrieve and organize group agendas according to departmental standards. Make note of changes as received from conference services, post in file and communicate to staff.
• Must work closely with Culinary Team to ensure effective communication
• Review all group resumes and group meeting requirements, organize into chronological order and anticipate opportunities.
• Review all changes with Managers to ensure that staffing levels are adjusted according to outlet needs.
• Participate in line-ups to assist in the dissemination of information regarding the set-up and service of each meal period.
• Assist staff with their job function where needed to ensure optimum cleanliness and service standards for guests.
• Observe guests reactions and confer frequently with staff to ensure guest satisfaction.
• Monitor and handle guest complaints by following the instant pacification procedure ensuring guest satisfaction.
• Document pertinent information in the departmental logbook.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Maintain daily checklists in accordance with departmental standards.
• Develop staff through progressive training and continuous review
• Assist In-Room Dining Staff when business dictates
• Attend and participate in all scheduled departmental meetings
• To carry out official orders of his/her immediate manager.
• Assist Assistant Managers with Coaching and Counseling as well as employee reviews
• Follow and complete tasks given by direct managers

The Ritz-Carlton Hotels Company Philosophy and Gold Standards are the essence of this job description and its content.

A review of this job description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no ways states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties and provide ‘lateral service’ in accordance with ethic.

Addition

The hotel functions seven days in week, 24 hours in day. All employees are obliged to realize this fact and to be informed that at any time in connection with production need the habitual schedule of work of employees can be changed. Besides, it is business of hospitality and the hospitable atmosphere has to be present always.

“Have knowledge of all descriptions-LSOP and service standards relating to functions within areas of responsibilities.”

“Employee must follow all Ritz-Carlton and Marriott Standards, Procedures, SOP and LSOP.”