Local Training Specialist (Turkey)

Tasks

- Conducting weekly meetings with operators based on the results of identified violations/answering questions for the purpose of correction
-Developing and conducting testing in Google Forms
-Supporting newcomers at the onboarding stage
-Proofreading operator chats for common errors and questions
-Monitoring employee performance, offering ideas for their improvement

Requirements for the candidate:
-Experience working in a call center in a management position (senior specialist/training specialist/quality control specialist/team leader) will be an advantage
-Level of Russian/English: C1 for communicating with company managers
-Competent oral and written speech in the native language (Turkish)
-Knowledge of MS programs at the level of a confident user
-Initiative, proactivity, sociability, responsibility

Conditions:
-Work schedule 5/2 (flexible start of the working day)
-Fully remote work format in an international company (one of the market leaders in its segment)
-Exchange of experience with colleagues from Europe and Asia
-Probationary period: 3 months