Online School Support Manager (France) / Менеджер клиентской поддержки (Франция)

NovaKid - Novakidschool.com (online-school for children 4 -12 years old, in which children remotely learn English language with natives from the US and the UK. Our customers come from more than 40 countries all over the world. We have 80K+ students and 2K+ teachers. We are proud of our international team of over 400 Novakiders.

We are looking for the client support manager with knowledge of French at the advanced / bi-lingual level.

Requirements:

• Knowledge of French - Advanced (at least C1)
• Knowledge of English (at least B2)
• Knowledge of Russian (at least С1) or Native
• Experience of working in a language school welcome
• Experienced PC user
• Organizational skills
• Ability to handle lots of information
• Responsibility and care
• Multi-tasking

Duties:

• Support users in French, solving problems that arise during the lesson. Resolving complex cases in chat or by calls
• Assisting with translations into French (instructions, clients’ responses templates etc)
• Assisting with Non Assisted Support (chat bot)

Conditions

• Remote work
• Full time work - 40 hours per week (one working day on weekend)
• Interesting project, please contact us!