System administrator (Application support engineer)

Social Discovery Group (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund.

More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.

SDG invests in social discovery technology startups around the world. Our Investments include Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our digital nomad team of more than 1200 professionals works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.

Our teams of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.

We are looking for a System administrator (Application support engineer).

Your main tasks will be:

• Diagnose and resolve incidents (2nd line support), performance issues, and other technical challenges;
• Maintain detailed documentation of system architecture, component interactions, database schemas, and application configurations;
• Develop and monitor application performance and usage metrics to ensure optimal operation;
• Maintain up-to-date information about system components and dependencies in the Configuration Management Database (CMDB);
• Assist in testing secure application updates and new releases to ensure functionality and compatibility;
• Analyze existing software applications, databases, and infrastructure to identify areas for improvement;
• Propose and actively participate in modernization, upgrades, or migrations to enhance system performance;
• Prepare statistical reports from JIRA, controlling the adherence to SLA targets;
• Be responsible for monitoring system triggers and handling noisy alerts effectively.

We expect from you:

• Experience with system logs and in-depth analysis (we use ELK stack);
• Strong proficiency in SQL, with the ability to write complex queries for data extraction and analysis;
• Knowledge of version control systems (e.g., Git, GitLab);
• Solid understanding of APIs and integration methods;
• Experience with performance monitoring and logging tools like Prometheus and Grafana;
• Familiarity with main DevOps practices and tools (e.g., GitLab, Jenkins, Docker);
• Experience in creating operational documentation, including architecture diagrams and service interaction documentation;
• Basic understanding of programming languages and the ability to read C# code;
• Familiarity with enterprise-level IT systems, databases, networks, and cloud technologies;
• Strong problem-solving skills with the ability to identify and suggest solutions for architectural challenges.

What do we offer:

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.