Helpdesk Engineer

The IT company Andersen invites an experienced Helpdesk Engineer to join its team for working with a company from the UK.

The customer is a UK-based next-generation integrated global payment ecosystem with the clear mission to change how money is moved around the world. The company currently supports cross-network operability globally across Mastercard, Visa, China UnionPay and local ACH and payment schemes, providing over 40 payment methods for online SMEs.

The project aims to leverage the customer’'s cutting-edge technology and expertise to provide individuals and businesses with fast, secure, and cost-effective payment services across borders.

Responsibilities:

• Providing first-level technical support to end-users.
• Diagnosing and troubleshooting hardware and software issues.
• Assisting with software installations and configurations.
• Maintaining detailed records of support requests and interactions.

Must-haves:

• Experience in relevant fields for 3+ years.
• Strong knowledge of computer hardware and operating systems.
• Working knowledge with Windows (10 and up) and MacOS, MS Office packet, peripheral devices (printer, camera, microphone, headphones/speakers).
• Working knowledge with Active Directory (creating new users, groups, assigning new users to certain groups).
• Working knowledge with Google Workspace - new user creation/blockage/archiving, mail initial troubleshooting; work with Google Drive, Google Meet, calendar; Google docs.
• Experience with simple troubleshooting for hardware problems with laptops - power issues, high cpu load, slow performance.
• Working knowledge with MDM solutions - Intune, Jamf.
• Experience with VPN/proxy servers.
• Experience with troubleshooting remotely with simple network issues - like "no connection", "weak signal", "vpn is not working"; remote desktop connection, remote assistance using remote connection tools.
• Capability to write common documentation, end user guides; capability to explain technical stuff to non technical users.
• Excellent customer service and interpersonal skills.
• Proficiency in using remote support tools.
• Level of English – from Intermediate and above.

Nice-to-haves:

• Familiarity with ITIL principles and best practices.

Reasons why this job would be interesting to you:

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn additional up to 1,700 EUR per month by participating in the company's activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies);
• Certification compensation (AWS, PMP, etc).
• Referral program.
• English courses.
• Private health insurance and compensation for sports activities.

Join us!