Guest Relations Agent at The Ritz-Carlton, Almaty

Responsible for assisting the Guest Relations Manager in the recognition of all Repeat, VIP and special occasion guests visiting the hotel and for informing all hotel departments of the guests arrival’s, special needs and requests, personal preferences and the delivery of preferred services and amenities. Responsible for maintaining guest history database in Project Mystique, producing and distributing the Guest Recognition daily and other reports. Responsible for the management of all individual guests warm welcome and fond farewell process. Responsible for meeting, recognizing and energizing anticipation of guests needs.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.