Senior UX Writer/Content Designer (English and Russian speaking)

Lightspeed is a one-stop commerce platform that empowers merchants around the world to simplify, scale, and provide exceptional customer experiences. Our culture is driven through shared values and initiatives that support our employees, we encourage a work-life that works for everyone. Your happiness, whether you're working, hustling, or vacationing, is at the core of our company. If you’re keen to join, we’re looking for a UX Writer (Content Designer) to join our team in Tbilisi, Georgia.

The Team

We are the eCommerce business unit and our goal is to enable merchants to grow their businesses. As Lightspeed grows, we are bringing and integrating the Lightspeed ecosystem including payments, shipping, and other services to help our merchants build the most unique experience for their customers.

What you’ll be doing:

• Write and edit texts for the E-Series product interface.
• Create UX scenarios together with product managers, designers, and developers.
• Find ways to deliver value and solve product problems with text.
• Develop and maintain a culture of writing high-quality text.
• Assist junior team members, help with new members onboarding.
• Create and update team documentation.
• Contribute to defining content strategy for one or more product areas.
• Implement and oversee content design methodologies and best practices.
• Offer improvements for team members and stakeholders that help to grow team productivity.

❗️You won’t write technical documentation, slogans, and SEO articles.

What you need to bring:

• 2+ years of professional experience in UX writing.
• Background in editing, media, journalism, UX research, technical writing as a plus
• Familiarity with design tools like Figma.

Attributes & Skills

• Full proficiency in English & Russian.
• Empathy and proven ability to identify users’ pain points and needs to come up with most effective and appropriate UX scenarios and text solutions.
• Attention to detail and proven effective writing skills.
• Ability to organize your workflow and keep track of deadlines.
• Ability to build communications within your team and with other departments.
• Ability to understand technical implementations and limitations.

What’s in it for you?

• Flexible hours and hybrid work (can be remote)
• People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit — expense up to 1300 GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
• Time off to volunteer and give back to your community
• Awesome office space located in Saburtalo (Tbilisi)